THE ROLE OF TECHNOLOGY IN SUPPLY CHAIN MANAGEMENT: A STUDY OF SELECTED SMEs IN NEW JUABEN MUNICIPALITY, KOFORIDUA IN THE EASTERN REGION

Abstract

This research delved into the role of technology in supply chain management among small and medium-sized enterprises (SMEs). The primary aim was to understand the current state of technological adoption, its effects on performance, and the challenges encountered by SMEs. The findings reveal that SMEs are progressively adopting various technological tools, with Supply Chain Planning Tools leading the pack. A direct positive relationship was identified between the utilization of technology and improved Supply Chain Management Performance. However, there are pressing challenges SMEs face, most notably in logistics and transportation efficiencies. Difficulty in predicting customer demands and issues in supplier collaboration are also prominent hurdles. Moreover, geopolitical factors, while significant, aren't the primary concern; instead, the tangible challenges are in on-the-ground operational issues. The research concludes that while technology presents a myriad of opportunities for enhancing supply chain processes within SMEs, there are still significant challenges to be addressed. Addressing these efficiently requires a combination of tailored technological integration, continuous training, the use of collaborative platforms, advanced planning techniques, and awareness of the global geopolitical climate.