EFFECTIVE PROCUREMENT MANAGEMENT PRACTICES: A KEY TO QUALITY SERVICE AT KADE GOVERNMENT HOSPITAL.

Abstract

Adopting effective procurement management practices is one such approach to increase competitiveness and improve business performance. This study attempts to assess effective procurement management: a key to quality service. Precisely, the purpose of this research is to evaluate the following objectives, to identify the procurement management practices, to assess the impact of effective procurement management practices on the quality of healthcare service delivery and to examine the challenges currently encountered in the procurement of medical supplies, equipment and other essential resources at Kade Government Hospital. The research adopted a descriptive research design and a purposive sampling technique. Data was collected using a selfadministered questionnaire to the hospital After conducting this study, it became clear that customer orientation was a common practice in the hospital, and effective implementation of procurement management practices requires involvement with external groups. strategic partnerships with customers and service providers are required with all members of the supply chain network. Also, joining forces with service providers and retailers from different fields leads to exceptional knowledge that can be applied to the further development of business knowledge. It was also found that the reception of informational updates of purchasing practice is common in the organization. Adopting better service contracts with features like precise payment milestones, clear servicelevel agreements and measures, and a precise definition of what noncompliance means, why it occurs, and how it will be punished would be extremely beneficial to the hospital.