Abstract:
Adopting effective procurement management practices is one such approach to
increase competitiveness and improve business performance. This study
attempts to assess effective procurement management: a key to quality service.
Precisely, the purpose of this research is to evaluate the following objectives, to
identify the procurement management practices, to assess the impact of
effective procurement management practices on the quality of healthcare
service delivery and to examine the challenges currently encountered in the
procurement of medical supplies, equipment and other essential resources at
Kade Government Hospital. The research adopted a descriptive research design
and a purposive sampling technique. Data was collected using a selfadministered questionnaire to the hospital After conducting this study, it
became clear that customer orientation was a common practice in the hospital,
and effective implementation of procurement management practices requires
involvement with external groups. strategic partnerships with customers and
service providers are required with all members of the supply chain network.
Also, joining forces with service providers and retailers from different fields
leads to exceptional knowledge that can be applied to the further development
of business knowledge. It was also found that the reception of informational
updates of purchasing practice is common in the organization. Adopting better
service contracts with features like precise payment milestones, clear servicelevel agreements and measures, and a precise definition of what noncompliance
means, why it occurs, and how it will be punished would be extremely beneficial
to the hospital.
