Abstract:
This study investigates inbound logistics practices and their impact on operational performance at
HPW Fresh and Dry Limited. Garnering a notable 98.9% response rate from 90 participants, the
research utilized various analytical tools to present its findings. It focused on three objectives:
delineating inbound logistics practices, evaluating their influence on operational performance, and
spotlighting associated challenges. This research employs a quantitative, explanatory design to
investigate the effect of inbound logistics on the operational performance at HPW Fresh and Dry
Limited. The study source data from company records, performance metrics, and structured
questionnaire administered to logistics and operation personnel. The population of this study
comprises individual involved in the inbound logistics and operational activities at Fresh and Dry
Limited, such as drivers, procurement personnel, operational, warehousing, store personnel,
information technology and production personnel with a total sampling size of 90. The study uses
(SPSS) software version 21 to analyses the data. Key inbound logistics practices surfaced:
transportation, inventory management, and warehousing. These practices highlight the company's
commitment to efficiency, accuracy, innovation, and agility. Despite HPW Fresh and Dry Limited's
evident structural strengths and compliance protocols, challenges persist. These include customer
satisfaction variances and delivery challenges, pointing to areas that require attention and
optimization. In essence, inbound logistics are more than mere operational tools; they're strategic
catalysts for performance. The study offered recommendations emphasizing the importance of
technology adoption, continuous training, customer engagement, partnerships, and consistent
audits to craft a well-oiled, customer-focused logistics system. Implementing advanced
technological solutions, such as AI-driven demand forecasting and real-time inventory tracking, to
refine transportation and inventory management process. To aid in promptly addressing any
discrepancies, ensuring accuracy in tracking and reporting. Establishing regular training sessions
for warehousing and logistics staff. Given the criticality of their roles in ensuring systematic
storage, timely issuance and delivery, equipping them with the latest skills and knowledge will
foster efficiency and reduce errors. Fresh and dry introduce robust feedback mechanisms, regularly
engaging with customers to understand their pain points, and preferences to offer an insight for
refining delivery timelines and enhancing overall service quality.
