The Effectiveness of Performance Appraisal System: A Case Study of Unilever Ghana Limited

Abstract

The purpose of this study is to ascertain the fairness of the performance appraisal system of Unilever Ghana Limited. The purposive sampling method was employed in the selection of supervisors of the employees. A total of twelve (12) supervisors were selected for the study. Simple random sampling technique was used to select six hundred (600) employee respondents from all departments of Unilever Ghana Limited. The results from this study show that the appraisal system is not tied to the reward and does not auger well for the organization. Employees that are much productive do not get pay commensurate with their efforts and supervisors/managers are usually interested of the wrongs of employees. And employee resistance was not found to be drawback in employee appraisal. It was recommended that Unilever Ghana should adopt other employee appraisal methods in addition to the management by objective method. This will ensure that the shortcomings of management by objective can be controlled through the use of other methods such as 360 degrees appraisal.