Abstract:
In the pursuit of achieving quality performance in academic libraries there is the need to adopt an
appropriate model for total quality management. This review demonstrates how the adoption of a
management model could result in quality performance in academic libraries. A TQM model known as
EAfQP model has been proposed and illustrated how quality performance could be achieved in academic
libraries in Ghana. The model illustrates certain critical success factors (top management, training,
innovation, customer focus, process and human resource management, and organisational culture) could
be integrated in an academic library environment to achieve quality performance.
