Abstract:
This study focuses on the Ghana Revenue Authority to examine the impact of
digitization on revenue mobilization. The study's goal is to investigate the role that
digitalization plays in revenue mobilization, as well as the main advantages and
limitations of employing digital payment and revenue mobilization. The study uses
primary data sources based on the use of questionnaires to address the research
questions. The study found that digitization has a significant impact on efficiency, the
reduction of corruption, and minimizes man-hours lost in long queues forming in
different offices. It was also found that digitalization is expensive in terms of financial
and human capital requirements. For instance, competent ICT personnel is a relevant
requirement in the adoption of ICT. We recommend that the GRA always hires the
necessary IT personnel, network administrators, and other support staff, and also teach
the employees and taxpayers how to use the improved cutting-edge payment
technologies. Finally, GRA must invest in reliable ICT and internet facilities with
enough capacity to handle the massive packets that will be sent from one location to
another. This will help to accommodate the vast amount of data that will be transmitted
and stored.
