Advancing total quality management practices (TQMPs) in academic libraries of Ghana: exploring the significance of employees training

Abstract

Abstract The study explored the process of advancing total quality management practices (TQMPs) in academic libraries of Ghana leveraging on the significance of employee training. The study focused on selected technical university libraries (TULs)of Ghana. Pertinent literature was reviewed on the influence of employee training with regard to total quality management practices implementation. Thestudy was an explorative design with interview guide as the protocol for data collection. The participants were head librarians and their deputies from the TULs selectedof Ghana.Out of twenty (20) participants targeted, ten (10) of them were available for the interview. This represented 50% of the total population. The study was limited to critical success factors of employee training for TQMPsimplementation in academic libraries.The study established thattraining is very crucial in the implementation of TQMPs. The studyrevealed that appropriate employee training influences TQMPs to achieve quality performance in academic libraries in Ghana and internationally.The study brought to bear that employee training contributes to the smooth implementation of TQMPs in academic libraries of Ghana and beyond. The research revealed that the implementation of TQMPs with respect to employee training is associated with challenges. The outcome confirms that the sustainability of TQMPs in implementation in academic libraries requires frequent employee training. The study serves as a source of documented information for academic libraries of Ghana, regarding TQMPs. Bedsides, the result contributes to enriching the existing literature ontrainingas a critical success factor for TQMPs implementation in academic libraries of Ghana and beyond.