Students' Satisfaction with Library Resources and Services in Academic Libraries: The Ghanaian Context

Abstract

The purpose of the study was to find out how satisfied students were with library materials and services at the Koforidua Technical University Library (KTUL) and Valley View University's Walton Whaley Library (WWL) (WWLVVU). Questionnaires were utilized to collect information for the study. Five hundred and seventy-two copies of the questionnaires were retrieved and judged to be valid for analysis, reflecting a response rate of 79.1%. Statistical Package for Social Sciences was used to analyze the data (SPSS, version 20). The findings revealed that while the majority of respondents were aware of the resources and services provided by the libraries under examination, the majority of the respondence did not visit the university library frequently. Also revealed as per the findings, the users in the university libraries under examination faced a variety of challenges, including a shortage of current resources, ICT facilities such as computers, and poor internet connectivity. It however recommended for the university's authority as well as the library administrations to endeavour to increase internet bandwidth, purchase current literature for the university library, and add more computers to give quick access